Terms & Conditions
Placing an On-line Order
- A 50% deposit is required at time an order is placed.
- CUSTOMIZE IT forms are located on the PLACE ORDER page of our website.
- Download and complete the CUSTOMIZE IT form and email it to: email@example.com. There are separate forms for each Program/ Product. A CUSTOMIZE IT form for every purchase must be submitted BEFORE we begin to customize your marketing material.
- Once we receive your CUSTOMIZE IT instructions, we will customize your marketing material and send you a PDF Print Proof and an Authorization to Print form. You will receive these within two business days from the date we receive the CUSTOMIZE IT form(s).
- Please review the PROOF carefully. If the PROOF is correct, sign the Approved to Print form and fax to: (760) 610-5945 or Email to: firstname.lastname@example.org. If there are any errors on our part, please make note on the form. Any error on our part will be corrected at no charge. However, if you request modifications, after we have submitted the PROOF to you, there is an additional fee of $25 for making the requested changes. Once changes are made to any PROOF, you will receive a 2nd PROOF along with a new Authorization to Print form.
- Once we receive your Authorization to Print we will submit the order to the printing plant within 24 hours. Print production on EZ Marketing Materials is 2-3 business days, plus shipping via UPS Ground of 2-5 days within the U.S. If you require EXPEDITED shipping, please indicate this on your Authorization to Print form. We will be happy to provide you with a quote for expedited shipping.
- Once we submit your order for printing, we will charge the balance due, including shipping and applicable sales tax to the credit card used to initialize your order. Please Note: Because we cannot finalize (customize and print) your order until we receive your Customize It instructions, orders not finalized by the client within 30 days of placement will be cancelled, and a refund made as per our Cancellation Policy.
Orders that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:
- $25.00 — PRIOR to a proof being sent.
- $95.00 — AFTER a proof has been sent, but PRIOR to customer approval.
- NO REFUND — There will be no refunds of any kind AFTER a job has been approved.
ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!
Jobs may be subject to other fees as follows:
- $75.00/hour — Approved artwork alterations, or logo conversions to EPS format; 1/2 hour minimum.
- $25.00 — Re-submit PDF Proof after artwork alterations.
- $5.00 — PDF proof on Business Card jobs.
This is not an all inclusive list; other fees may be incurred in special circumstances.
If your order includes a graphic we comply with copyright policies and purchase that graphic on your behalf. The graphic will be retained by us in your file and used for any of your marketing materials of your choice. A JPEG copy of the graphic is also available to you for your use in any marketing or advertising, but may not be resold. If you want a copy, please request one at any time. Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made. Acceptable applications for Adobe PageMaker, Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. Logo's must be submitted in EPS format for best results. If we need to convert you logo, you will be charged at the rate of $75 per hour; 1/2 hour minimum. Proofs will be e-mailed or shipped out within 2 working days of Customize It order form. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted. Job is considered complete if within +/- 5%. Quoted prices do not include any shipping, handling or sales taxes (if applicable). Prices subject to change without notice. All jobs require payment in full upon acceptance of final proof. Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.
Color Proof Accuracy
Please note that although color proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%. This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reasons, and because the customer supplied proofs are not calibrated to our presses.
Right Of Refusal
We reserve the right to refuse service or products to any person or organization.
Although we make every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. We will not credit customers if a job runs past the estimated turnaround time. TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE!
Unless otherwise noted, all written and/or other materials that are part of our Website, including information, images, illustrations, designs, icons, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content"), are protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and we own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. Our trademarks, logos and other trademarks on our Website are the property of their respective owners and are owned by, licensed to, or, where required, used with our permission, and, as such, may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.
Your Use of Our Website
Our Website and the Content are intended solely for your personal, non-commercial use. You may download or copy the Content and/or other downloadable materials displayed on the Website for your personal use only; provided that you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the Content for public or commercial purposes without written permission from an authorized representative. It is also strictly prohibited to download any images of our products which appear on our Website. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related intellectual property. You agree that if we, in our sole and unfettered discretion, requests in writing that you remove any link or links to our Website, you will promptly do so. You agree that we may, in our sole discretion, and at any time, terminate your access to and use of our Website, or any part thereof, with or without notice.
NO WARRANTIES; LIMITATION OF LIABILITY
Tampering with our Website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Website are prohibited. Users are prohibited from violating or attempting to violate the security of our Website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using our Website for unintended purposes or trying to change the behavior of our Website; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our Website, overloading, "flooding," "spamming," "mailbombing" or "crashing"; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of our Website (impersonating our Website), or to our Website (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on our behalf, including promotions and/or advertising of products or services, is expressly prohibited. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of our Website or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Website other than the search engine and search agents provided by us (if any) or by generally publicly available and acceptable browsers. If and when requested, you agree to provide true, accurate and complete user information to us, and to refrain from impersonating or falsely representing your affiliation with any person or entity.
Our Website is intended for use by individuals 13 years of age or older. Our Website is not directed to children under the age of 13. Users under the age of 13 must use the assistance of a parent or guardian before they use or visit our Website.
Errors, Corrections and Changes
Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right (and we will use commercially reasonable efforts) to correct any errors, inaccuracies or omissions. Additionally, we reserve the right to change or update information at any time without prior notice.
Information & Content You Submit to Us
By using our Website, you agree that any information (except for purchase information as applicable), materials, suggestions, ideas or comments you send to us or any other third party using our Website is not confidential. By submitting any solicited or unsolicited information using our Website, you grant to us and our affiliates an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever, to the extent permitted by law.
You agree to indemnify, defend and hold us harmless, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorneys' reasonable fees) related to your violation of this Agreement. You specifically agree to defend, indemnify, and hold us harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material.
Third Party Websites & Links
Applicable Law & Other Terms
Our Website is created, operated and controlled in the state California, in the United States of America. The laws of the State of California will govern the Agreement without giving effect to any principles or conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of courts sitting in California, County of Los Angeles and/or Central District of California in all disputes arising out of or relating to the use of our Website. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. Unless otherwise specified herein, this Agreement constitutes the entire agreement between you and us with respect to our Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to our Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.